SHIPPING delivery
Delivery times & preparation
Orders are prepared within 24 to 48 business hours (excluding weekends and public holidays). You will receive a confirmation email with your tracking link as soon as your order is shipped.
Delivery & FAQ
SUPPORT • TRACKING • BUY WITH CONFIDENCE - delivery
Delivery & FAQ
Fast delivery , careful packaging, clear tracking: at Matcha & Pilates , every order is prepared with care to ensure your wellness ritual arrives in perfect condition. Below you will find information on delivery times, shipping costs, returns, and answers to frequently asked questions.
Shipping tracking • 14-day returns (unopened products) • Responsive customer service
COSTS
Free delivery on orders over €50
In mainland France, delivery is free for orders over €50 . Otherwise, a flat fee of €4.90 applies.
RETURNS
Returns & Refunds
You have 14 days after delivery to return an unopened product. Refunds are processed according to the terms and conditions on the dedicated page.
See the return policy🚚 Delivery times & shipping
In mainland France, average delivery times are 2 to 5 working days after dispatch. However, these times may vary depending on the season or the carrier used.
- Preparation time: 24–48 business hours
- Transit: 2–5 business days (average)
- Tracking: Email sent as soon as the shipment is sent
TRICK
If you cannot find the tracking email, please check your spam folder. Otherwise, contact us with your order number at contact@adisael.com .
Official resource: Service-Public.fr (right of withdrawal) .
🤍 Frequently Asked Questions
Where are your products manufactured?
Our products are manufactured in France, in partner laboratories selected for their high standards. We prioritize controlled processes and a consistent level of quality.
Are your products tested on animals?
No. We do not test on animals. Our formulas are evaluated according to applicable standards, including through tolerance tests on human skin.
What are the delivery times?
Preparation typically takes 24 to 48 business hours . Delivery then takes an average of 2 to 5 business days within mainland France.
How do I make a return?
Go to Returns & Refunds and follow the steps. This will help your request be processed more quickly.
What should I do if my parcel is late?
First, check your tracking link. If the status no longer updates, contact us with your order number: contact@adisael.com .
Need help? We respond quickly and clearly — for a smooth shopping experience.